FAQ - Error messages

Sometimes I get the error "Cannot create Xml document. Please install MSXML 2 or higher"...

PoiEdit uses MSXML 2 or higher for some functions. Please install a recent version of MSXML. You can find the download locations on the PoiEdit downloads page.

I get an "INVALID XML" error while auto updating or updating a site in the AutoUpdate Manager...

Some users reported that they (sometimes) get an "Invalid XML" error from PoiEdit while autoupdating or refreshing a poi-site in the AutoUpdate Manager. The exact cause is still not found. You can however try to re-register the Microsoft XML components like this:

  • Choose "Run" from the Start Menu.
  • Enter "regsvr32 msxml3.dll" in the Run box (without quotes)
  • Click OK and if it was registered successfully, you should get the message "DllRegisterServer in msxml3.dll succeeded.
  • Try again in PoiEdit.

If this doesn't work try the "Update" button next to the sites list in the AutoUpdate Manager. This should update the file from internet.

If this still doesn't work you can try the following:

Close PoiEdit. Remove the xml file from the PoiEdit installation directory (default c:\Program Files\Dnote Software\PoiEdit for v2007 or earlier, in v2007.1 or higher: C:\Documents and Settings\[your username]\Local Settings\Application Data\PoiEdit) that corresponds to the poi site you are experiencing problems with. Then try again by going to the AutoUpdate Manager and selecting the site. PoiEdit will prompt you to download the file again.

During AutoUpdate I'm getting an error "unable to create remote file in xxxx\xxxx". What's wrong?

Somehow the location, you have setup in PoiEdit to store the poi files in, is no longer available. Check the existence of the directory that is display in the error message box on your mobile device. If it does not exist, please remove the AutoUpdate items for that location (AutoUpdate Manager | All Items tab | Target column, select the offending items and remove using the Remove AutoUpdate button)

I'm getting error: "Remote API library not found, make sure ActiveSync is installed." What now?

Depends. If you have an ActiveSync device like a PocketPC or Windows Mobile phone, then install the ActiveSync program that came with your device. If you don't have an ActiveSync device, than its no use installing ActiveSync. In that case use PoiEdit on local files only (and use the +Local button in the AutoUpdate Manager).

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